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FAQ

Table of Contents

QMS Software for Small Manufacturers

  1. What’s the real ROI of QMS software for a small-to-medium manufacturer?
    A QMS cuts scrap, rework, and administrative time, while making audits smoother and preventing costly mistakes. Many small companies recoup the investment within the first year as quality-related losses shrink. Even a small drop in scrap or rework can translate into tens of thousands saved annually. Add on the decreased risk of non-compliance fines and lower insurance rates, and the ROI is immediate if you choose a low-cost option like MakerComply.
  2. How much does an eQMS / electronic Quality Management System cost?
    Traditional, bloated enterprise systems are targeted to big manufacturers and can hit five figures. To find out how much they charge, you'll have to call a sales person. But for small to medium manufacturers with under 200 workers, look for a system like MakerComply that has a low monthly cost, with a transparent, open pricing plan - see pricing details here.
  3. How long does it take to implement a quality management system?
    Choose a simple, streamlined one like MakerComply that's meant for SME manufacturers, to cut your time for implementation. Look for transparent pricing (read, no sales calls), great online help and onboarding for quick uptake, and start with just the modules you need first, to get rolling faster.
  4. How can a small shop afford quality software without an IT team?
    Modern QMS platforms are cloud-based, so there’s no server setup or technical maintenance. You log in through a browser, and the vendor handles updates, backups, and support. MakerComply offers cloud-based software so it's easy to implement without requiring IT resources on your part.
  5. Which modules should I start with first?
    Start with our Free Training Tracker for a zero-risk way to make sure your training records are compliant for OSHA/ISO/FDA. Then, scale up to the essentials: Document Manager, our full Training Manager, Incident Manager, and Audit Manager. These modules fix the biggest pain points fast and form the backbone of ISO-aligned quality management.
  6. Can I implement a QMS if I’m not yet ISO-certified?
    Yes, a QMS helps you run better processes now, and if you choose to pursue ISO certification later, most of the work is already done. Many small manufacturers use a QMS without ever certifying and still gain the operational benefits.
  7. How long before you see measurable quality improvements?
    You’ll usually notice quick wins in the first few months (easier training management, faster document access, fewer errors, and smoother audits). By 3–6 months, defect rates, CAPA closure times, and training compliance typically improve as the system drives consistency.
  8. What are the hidden costs (training, reports, upgrades)?
    MakerComply does not impose any hidden or surprise fees. Training most of your users on MakerComply will take minutes, with built-in guided onboarding. You may want to add a few tablets for shop-floor access, if you don't have them already. Beyond that, MakerComply's already-low fees include updates and support, so ongoing costs stay predictable.
  9. How do I get operator buy-in on the shop floor?
    Involve operators early, explain the “why,” and use a simple, worker-friendly interface like MakerComply. Show them how the QMS makes their jobs easier.
  10. Is MakerComply's cloud QMS data secure enough for regulated industries?
    Yes. Like all reputable QMS vendors, MakerComply uses encryption, role-based access, audit trails, and compliance-ready controls that often exceed what small firms can manage in-house.
  11. What KPIs should I track in the first 6 months?
    Monitor non-conformance rates, CAPA closure times, training completion, first-pass yield, and audit findings.

ISO 9001 / QMS Software

  1. What is ISO 9001 certification?
    ISO 9001 is an international standard that outlines requirements for a quality management system. It helps manufacturers improve consistency, reduce errors, and meet customer expectations. MakerComply is designed to help you speed your time to ISO certification without the time-suck.
  2. What is ISO 9001:2026 versus ISO 9001:2015?
    Coming in Q3 or Q4 of 2026, ISO 9001:2026 will be the updated set of standards that builds on the previous ISO 9001:2015 standard. The new version will include an increased focus on sustainability, digital transformation, AI, and other modern-day workplace realities. If you use MakerComply Audit Manager, you'll be able to batch import your updated standards and see a cross-walk comparison that enables you to save all your evidence and other prep for your pre-existing ISO 2015 standards, and port all your work over to the new 2026 version.
  3. Is ISO 9001 certification worth it for small manufacturers?
    Yes. It can improve quality, increase sales opportunities, and help win contracts, especially with government or large buyers. Find out more here.
  4. How long does it take to get ISO 9001 certified?
    Most small manufacturers complete the process in 3 to 6 months, depending on existing systems and resources.
  5. What are the biggest mistakes to avoid?
    Treating ISO as a one-time project, overcomplicating documentation, skipping internal audits, and managing everything with disconnected tools.
  6. What does audit management software do?
    MakerComply Audit Manager helps you plan, track, and manage your entire ISO 9001 audit. It centralizes documents, assigns tasks, flags issues, and keeps your team aligned.
  7. How often do we need to renew certification?
    ISO 9001 certification is valid for three years, with surveillance audits typically required annually.

Incident Management Software

  1. What is incident reporting software, and how is it different from safety inspections or audits?
    MakerComply Incident Manager software is designed to help you report, identify and correct problems and negative trends in your manufacturing processes, including safety protocols. It helps you respond to those problems and incidents more easily, and shows regulators and certification bodies that you're serious about tracking and resolving problems and non-conformances.
  2. Do I really need incident reporting and management software if I use paper forms or spreadsheets now?
    Incident reporting software represents a big step beyond paper forms and spreadsheets. It is easier to use, provides instant analytics, and keeps everyone in the company on the same page.
  3. What kind of incidents should I report?
    Any kind of incident that threatens to cost money or reduce efficiency should be reported: Injuries, near misses, equipment damage, quality events, etc.
  4. How do I ensure employees actually use the software, especially floor staff?
    You need to bring them in early and ensure that the reporting forms are simple and intuitive. Consider recruiting “champions” for each line and each shift, who can answer simple questions from other workers on how to log incidents quickly and effectively. Most of all, make it fast and easy for them to report incidents. MakerComply's Incident Manager has two initial endgames: A) get your workers reporting incidents in under 2 minutes, and B) get those incidents tracked and fully resolved by managers without using emails and spreadsheets.
  5. What are the key metrics I should track once the software is in place?
    Some of the key metrics you want to capture include total incident count, near-miss count, lost time incident rate (LTIR), days to closure of corrective actions, recurrence rate of similar incidents, cost per incident, and top root cause categories. However, you should never lose sight of your main goal amidst all the data: your goal should always be actionable insights.
  6. Can incident reporting software help me meet OSHA or other regulatory compliance?
    Yes. Identifying potential safety issues early will help you correct them before OSHA decides it’s a problem they need to address.

FDA, SQF, and GFSI Compliance Software

  1. What exactly qualifies as “FDA compliance software” for a small manufacturer?
    An electronic quality management system (eQMS) that automates, manages, and documents processes per FDA regulations. For that, a small-to-medium manufacturer should look for these capabilities, as offered by MakerComply: Training Management (start with our Free Training Tracker!); Audit Management, Document Management, and Incident Management. While SQF and GFSI are regulations but certifications, the most common non-conformances for these standards are also addressed by MakerComply's Qualtiy and Safety suite of tools.
  2. Does my manufacturing business have to use software, or can we still rely on spreadsheets and paper?
    You can still use spreadsheets and paper but there will be an added burden on your business in order to comply with strict FDA requirements and regulations pertaining to recordkeeping. For example, training records management alone becomes must more streamlined using MakerComply's Free Training Tracker compared to spreadsheets.
  3. Which FDA regulations or SQF/GFSI standards should my small manufacturing firm worry about?
    Small and medium manufacturing companies must comply with all FDA regulations and SQF and GFSI certification standards pertinent to their business and area of industry. Use MakerComply's Audit Manager to organize and hold your set of FDA audit requirements or checklists, so you can keep careful track of compliance and automate your inspection management.
  4. How long does it typically take a small manufacturer to implement compliance software?
    MakerComply software is cloud-based, so you don't need to install the software on a server. Setting up your users and inputting your regulatory standards can be done in a matter of hours. And MakerComply is designed to be so intuitive that training time will be minimal-to-none.
  5. How much does food safety and quality compliance software solution cost for a small manufacturing company?
    Compliance software costs vary from vendor to vendor.  Most vendors charge small manufacturing companies anywhere from $300-$1,000 for a monthly QMS to approximately $100,000 for a custom software solution. But MakerComply is designed to be exceptionally affordable for SME manufacturers; see our Pricing page for more.
  6. What are the risks of choosing the wrong software (or no software) for compliance?
    FDA regulations may impose fines or warning letters for lack of compliance software, depending on the requirement. In addition, the business may face other financial, legal, and reputation-related risks. Failure to maintain SQF or GFSI certification means lost business from customers who demand it. Small-to-medium manufacturers often find that the compliance software packages are too expensive and unwieldy for their FDA compliance needs: MakerComply's simple, practical, and affordable FDA/SQF/GFSI compliance solution avoids those risks.
  7. How can I measure ROI or the business benefit of compliance software?
    To measure the ROI of compliance software, you can use the following formula: ROI = (Net Benefits - Costs) / Costs x 100%. Net benefits can include reduced fines, labor savings, improved reputation, and future business opportunities as financial gains. Learn more in this blog post.
  8. What should I check for before purchasing a compliance software package?
    Ensure that the compliance software package can be integrated into your current system and will address all of the FDA regulations and SQF/GFSI standards that your small business must comply with overall. This information may help you choose.
  9. Are cloud-based solutions safe and acceptable for FDA compliance (vs on-premises)?
    MakerComply's cloud-based solution meets strict requirements for security, validation, and data integrity, without requiring you to find in-house IT help.

About your Data

  1. Where is my data stored, and it it secure?
    We store all of your data on industrial-strength servers that are located in North America, maintained by a market-leading hoster with a robust and long history of service to some of the world's top companies. One of our top priorities is keeping your data secure, and our server partner's expertise means that you don't need to rely on your own in-house technical people to maintain or back up your own servers.
  2. Who owns our data, and what can it be used for?
    You do, and you decide. We do not use your data for advertising, marketing, or to make money selling your contact information.
  3. Where is my data stored, and it it secure?
    We store all of your data on industrial-strength servers that are located in North America, maintained by a market-leading hoster with a robust and long history of service to some of the world's top companies. One of our top priorities is keeping your data secure, and our server partner's expertise means that you don't need to rely on your own in-house technical people to maintain or back up your own servers.
  4. What happens to our data if we decide that MakerComply does not suit our needs?
    We're committed to enabling you to work with MakerComply at no risk to you. Your data is your property, and you are not locked in. We'll download it for you at a reasonable fee that we'll mutually agree upon with you (usually less than the cost of three months' usage of our software). You can also park your data with us for $20/monthly, without active use of the system, until you're ready to do a complete download. If you cancel your subscription, you have a full 90 days to decide whether to take either of these options.

Pricing Questions

Please see our Pricing Page for answers to your questions about MakerComply pricing.